Shipping policy

Shipping Policy

Thank you for shopping with Moonflower Stationery! Here's everything you need to know about how we process and ship your orders.

Order Processing All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email once your order has been placed, and a shipping notification with tracking information once it has been dispatched.

Shipping Times Shipping times vary depending on your location and the shipping method selected at checkout. Please note that delivery timeframes begin after your order has been processed.

Delays While we do our best to get every order out promptly, processing times may be extended during peak periods, holidays, or due to circumstances outside our control. We appreciate your patience and understanding.

Delivery Attempts  If a delivery attempt is made and the customer is unavailable, the package may be held at the local post office or the carrier's facility. It is the customer's responsibility to contact the carrier to arrange for pickup or schedule a redelivery, if available.

Incorrect Address Disclaimer Please ensure that your shipping address is complete and accurate before placing your order. Moonflower Stationery is not responsible for delays, lost packages, or returned shipments resulting from incorrect, incomplete or outdated shipping information provided at check out. If a package is returned to us due to an address issue, the customer is responsible for any additional shipping costs required to resend the order.

Questions? If you have any questions about your order or shipment, please don't hesitate to reach out — we're happy to help!